Refund policy

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

NOTE:

For items on sale, Boogaerts does not provide refunds. These items can only be exchanged for another item from the collection or redeemed for store credit.

Please note that returns will need to be sent to the following address: Misterstraat 15A 7101 EN Winterswijk Netherlands. Please don't forget to send back to us the receipt and proof of purchase with your name and order number.

RETURN COSTS: Returns are on your own cost depending on the courier and the country you return your package from.

RETURN PERIOD: We use a return period of 14 days during which the customer may return his or her package without giving any reason. These 14 days start when the package is received. Please note that the return shipment must be sent back to us within these 14 days.

RETURN CONDITIONS: All items must be returned to us in an unworn and unwashed condition suitable for resale with the tags still attached to the item. Shipping costs are not refundable. 

RETURN PROCESSING TIME: If you indicate that you would like to exchange a product when you register your return, we will immediately get to work on this. This way we can ensure that your exchange is completed within a few days. To register such an action please send an email to our customer service 

We do our best to process returns as quickly as possible. After receiving your return in our warehouse we process it within 10 working days. On your track and trace that you receive with your return shipment, you can see when the package has arrived at our warehouse. From then on the 10 working days start. After the refund has been made, you will receive a message about it. Please note that it can take up to 3 days before the refund is visible on your bank

RETURNS FAQ

  • What can I do if my exchange product is no longer available?

Ask our customer service team about the possibilities. We will give you an update on when we expect to be able to deliver the product. 

  • Where can I find my order number?

Your order number can be found in the confirmation email you received after placing your order. This is a five digit code. If you have not received this e-mail correctly, our customer service will be happy to help you.

  • What should I do if a product is delivered faulty or damaged?

Unfortunately, it sometimes happens that a product is damaged during shipment or production. We are of course happy to resolve this with you. Please send a message to boogaerts.info@gmail.com with a picture of the complaint. Our customer service will work with you as quickly as possible to find a solution.

  • What should I do if I want to return my order outside the return period?

Please remember to deliver your return within the 14-day period before the return period expires. In the unlikely event that this does not work out, we offer you the option of exchanging the product for a replacement or a voucher. Please ask our customer support team for the possibilities. 


You can always contact us for any return question at boogaerts.info@gmail.com